Thank you for trying our products! We want you to be comfortable with your experience at Smile Sciences. If you have any questions that are not answered below, please let us know.

Commonly Asked Questions

My kit has no instructions? 
-Instructions can be found inside the kit. You can also find a detailed demonstration video on our YouTube channel, simply click on the YouTube link below.
My light won’t turn on! 
-Please remove the clear plastic piece from under the batteries. Place both batteries back in plus side up, that will activate the light. 
My maintenance pen doesn’t work!
-The pen has an air seal for shipping purposes. It can take many twists to break through that. You will start to see the air bubble get smaller as you twist until the gel is dispersed. 
My package shows as delivered but I didn’t receive it… 
-Please contact your local post office with your tracking number. 
What is the status of my order? 
-You may check the status of your order at any time by clicking on the “my order” button at the top of the page. 
If these have not answered your question feel free to e-mail us at Please reference your order number in the subject line. Please note, our office hours are Monday-Friday 9-5 PST. Our offices are closed during the weekend and all e-mails will be answered in the order they are received the following Monday. 

Feel free to contact us via email at We will respond as soon as possible.

We are located at

Smile Sciences
2660 NE Hwy 20 Suite 610-304
Bend, OR  97701

We pride ourselves on quality control and getting you the best teeth whitening and beauty products out there! We never test on animals. We strive to have your experience as flawless as possible. If we have not done so please email